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Tips
Conflict Resolution Month Choices YOU can make:
- Reduce your stress level
- Choose ways of working with others to find solutions, making everyone a winner
- Watch people’s reactions to as you talk to or listen to them
- Keep your communications, especially emails, friendly and productive
- Count to ten before you speak or respond to frustrating situations
- Offer at least ten genuine compliments to other people in one day
- Tell others about your successes in creating win-win endings
- Read about handling conflict and anger at The Conflict Center’s lending library, 4140 Tejon St., Denver, CO
- Breathe deeply
- Celebrate your productive and nonviolent choices!
www.zinnmediation.com
Creative Conflict Ten Tips
- Respect everyone’s ideas and needs
- Turn problems into possibilities
- Listen so people will talk and talk so people will listen
- Focus on the problem, not the person
- Build “power with” not “power over” others
- Express feeling without blaming others
- Own your part of the conflict
- Strategize to reach mutually agreeable solutions
- Create options … one way always creates losers
- Solve the problem and build the relationship
www.Conflictcenter.org
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Lesson Ideas
Create a poster with the following and invite people in your office, home, school, business, organization, congregation, etc. to add their thoughts and engage in conversation in October. What a great way to spend your lunch hour!
Colorado Conflict Resolution Month October 2009
Our Word and Actions Make a Difference in Conflict
Add your thoughts to these categories. Discuss with friends and colleagues.
What Helps What Hurts
www.conflictresolutionmonth.org Contact Mary Zinn 303-526-2202
This exercise courtesy of Zinn Mediation Associates www.zinnmediation.com

Click on this image to download.

Stop! Think! Listen! Promote Positive Responses to Conflict. Click here to download.
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Books and Resources
Books and Resources suggest to you by
Alternative Dispute Resolution Practitioners
Our list is organized by the contributor’s name.
Courtesy of Daniel Horsey, 3 Story Stage, 303/503-1645
Conflict Resolution
Boal, A. (1985). Theatre of the Oppressed (McBride, C. A., & McBride, M.-O. L.,Trans.). New York: Theatre Communications Group. (Original work published 1974).
Bohm, D. (1996). On Dialogue. New York: Routledge.
Buber, M. (1970). I and Thou (W. Kaufmann, Trans.). New York: Charles Scribner’s Sons. (Translated from manuscript.)
Bush, R.A.B., & Folger, J.P. (2005). The Promise of Mediation: The transformative approach to conflict. San Francisco: Jossey-Bass.
Dukes, E. F. (1996). Resolving Public Conflict: Transforming Community and Governance. New York: Manchester University Press.
Kolb, D. M. (2001). When talk works: Profiles of Mediators. San Francisco: Jossey-Bass.
Kriesberg, L. (2003). Constructive Conflicts: From Escalation to Resolution. Boulder, Colorado: Rowman & Littlefield.
Lang, M.D., & Taylor, A. (2000). The Making of a Mediator. San Francisco: Jossey-Bass.
Mayer, B. (2000). The Dynamics of Conflict Resolution: A Practitioner’s Guide. San Francisco: Jossey-Bass.
Moore, C. (2003). The Mediation Process: Practical Strategies for Resolving Conflict. San Francisco: Jossey-Bass.
Schuman, S. (Ed.). (2005). The IAF Handbook of Group Facilitation. San Francisco: Jossey‑Bass.
Winslade, J., & Monk, G. (2000). Narrative Mediation: A New Approach to Conflict Resolution. San Francisco: Jossey-Bass.
Conflict-related websites
http://www.acrnet.org
Association for Conflict Resolution, an international organization for mediators and other CR supporters.
http://cobar.org/group/index.cfm?EntityID=CAAD
The Colorado Bar Association’s ADR section.
http://www.iap2.org
International Association for Public Participation, an international organization offering training and tools for public processes.
http://www.coloradomediation.org
Colorado Council of Mediators and Mediating Organizations, CCMO, the state’s mediation membership organization.
http://www.mediate.com
A resource for mediators.
http://www.nafcm.org
National Association for Community Mediation, a membership organization.
http://www.restorativejustice.org
A resource for RJ.
http://www.thataway.org
National Coalition for Dialogue & Deliberation, a membership organization.
dhorsey@3storystage.com
Daniel Horsey 303/503-1645
Courtesy of Vickie Samland at The Conflict Center
www.conflictcenter.org
Conflict Resolution
Getting to Peace (AKA: The 3rd Side) -- William Ury
Forgiveness: How to make peace with your past and get on with your life -- Dr. Sidney B. Simon
Getting to Yes -- Roger Fisher, William Ury, and Bruce Patton
The Magic of Conflict -- Tom Crum
Parents and Educators
Kids Are Worth It -- Barbara Coloroso
The Bully, the Bullied, and the Bystander -- Barbara Coloroso
How To Talk So Your Kids Will Listen and Listen So Your Kids Will Talk -- Faber & Mazlish
STEP Parenting -- Dinkmeyer
Children: The Challenge -- Dreikurs
Logical Consequences -- Dreikurs
The Spiritual Life of Children -- Robert Coles
Videos
Tough Guise -- Katz & Earp
Long Night’s Journey into Day (a documentary on Restorative Justice in South Africa)
Another Book List
Courtesy of Meridee & Ed Cecil, Carole Fotino, Colorado School of Mines Guy T. McBride, Jr. Honors Program in Public Affairs for Engineers
http://www.mines.edu/academic/mcb_honors/
Fisher and Ury’s Getting to Yes
Isenhart and Spangle’s Collaborative Approaches to Resolving Conflict
Lederach’s Building Peace: sustainable reconciliation in divided societies
Lederach’s Moral Imagination
Lederach’s Preparing for Peace
Barnett Rubin’s Blood on the Doorstep, published by the Center for Preventive Action
Howard Zehr’s Little Book of Restorative Justice
Peter Ackerman and Jack Duvall’s A Force More Powerful (see also the PBS video by the same title)
Mark Juergensmeyer’s Gandhi’s Way: a handbook of conflict resolution
Sandy Tolan’s The Lemon Tree
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